Learning catalogue

This online self-paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem-solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions.

This job aid explains how to develop an outline for a clear, concise and well-structured briefing tailored to an intended audience.

This job aid provides five tips on how to tackle briefings that do not go as planned.

This article explores the fundamentals of public service delivery in the digital age and emphasizes the importance of embracing client-centred approaches, interdisciplinary collaboration and technological advancements.

This online self-paced course introduces best practices for effectively positioning a message to enable action by the target audience. Participants will learn how to adapt a presentation to suit their target audience and integrate a call to action as part of the story analysis.

This event will explore the key factors that are contributing to a rise of hostility and incivility in public discourse, how this rise affects citizens’ trust in government, and what the federal government can do to counter these trends.

This article demystifies the complex world of artificial intelligence (AI) and its potential to transform government services.

This article explores Web3, how it differs from previous phases of the web, and the potential advantages and disadvantages of adopting this technology.

This online self-paced course helps to decipher the information displayed on pay stubs made available through Phoenix, the Compensation Web Applications (CWA), and the newest web application, MyGCPay.

This video features Anil Arora, retired Chief Statistician of Canada, who reflects on his experiences in the public service and talks about diversity and inclusion, innovation and service transformation, and organizational growth and morale.

This video features Cassie Doyle, retired Deputy Minister of Natural Resources Canada, who reflects on working within municipal, provincial and federal governments, provides insight into the concept and application of collective leadership, and offers advice to new public servants.

This video features Daniel Quan-Watson, retired Deputy Minister of Crown-Indigenous Relations and Northern Affairs Canada, who reflects on his career in the public service, his work with Indigenous Peoples and on Indigenous issues, and what leadership means and how it can manifest in different ways.