Learning catalogue

This video features Louis Ranger, retired Deputy Minister of Transport, Infrastructure and Communities, who provides insights on emergency management and communications and reflects on his career trajectory, leadership inspirations and approaches.

This video features Malcolm Brown, retired Deputy Minister of Public Safety and Emergency Preparedness, who shares his experience on files related to security and immigration and provides insights on leadership roles and the evolution of the public service.

This video features the Honourable Jocelyne Bourgon, President Emeritus of the Canada School of Public Service and the first female Clerk of the Privy Council and Secretary to the Cabinet, who reflects on her academic and professional experiences, provides insight into what leadership is, and shares her views on Canada's federal public service, including its interdependencies, transformations and notable reforms.

This article explores the basics of design thinking and how it can contribute to a more comprehensive understanding of the overall design process.

This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.

This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.

This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.

This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.

This event recording features highlights from an executive panel discussion on the experience of designing and delivering modern, data-driven services in response to the COVID-19 pandemic.

This online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output.

This online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates.

This online self-paced course describes the characteristics of a growth mindset, including perseverance, and explains the difference between a growth mindset and a fixed mindset. Participants will explore ways to develop a mindset for success and learn how professional growth can benefit their performance, as well as the resilience of their organization.