Learning catalogue

This course introduces the core elements of facilitation and demonstrates how enabling full group participation can lead to more inclusive solutions and lasting outcomes.

This job aid for employees at all levels provides a detailed list of items to consider when preparing and practising for a meeting where the topic is complex or new technologies will be used.

This job aid for employees at all levels provides tips on planning efficient meetings, staying on time, and making adjustments when things go off-track.

This job aid for employees at all levels provides a series of checklists and activities on how to identify, consider and navigate participation challenges in meetings.

This job aid for employees at all levels provides insights into building trust in meetings and understanding the powerful role of the meeting facilitator.

This job aid for employees at all levels provides tips on how to improve facilitation skills and help groups achieve their desired outcomes through meetings.

This job aid for employees at all levels provides a worksheet and list of strategies to consider when summarizing and synthesizing discussions during a meeting.

This job aid for employees at all levels identifies the six types of supporting roles needed for facilitating large or complex meetings.

This job aid for employees at all levels provides a brief introduction to the topic of unconscious bias and offers practical guidance and tools for fostering a meeting environment that is free from biases and assumptions, including one's own.

This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss.

This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.

This forward-looking event places the spotlight on the new book, The Adaptable Country: How Canada Can Survive the Twenty-First Century, by Alasdair Roberts, the 2022–2023 Jocelyne Bourgon Visiting Scholar and Professor of Public Policy at the University of Massachusetts Amherst, which explores the urgent need for adaptability in Canada’s political and administrative system.