Learning catalogue

This event recording features keynote speaker and inaugural visiting scholar Rachel Zellars, Ph.D., who examines the evolution of the application of merit criteria and its impact on the equitable treatment of different groups of employees, with a focus on Black public servants.

This job aid details how to create a user journey map to help visualize the intended user experience with a product or service, and to help visualize and design future improvements.

This exercise, delivered in partnership with KAIROS Canada, provides public servants with a unique participatory history lesson that focuses on the loss of Indigenous lands and the cultural assimilation policies. Participants will engage on intellectual and emotional levels to deepen their understanding of the shared history of Indigenous and non-Indigenous peoples in Canada.

This online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.

This online self-paced course provides an overview of the foundational knowledge that new financial officers need to perform their role effectively.

This online self-paced course reviews the characteristics of a business execution culture and examines the three elements needed to promote and execute a sound business strategy: planning, people and practice. Participants will learn how to drive performance and strategy in the right direction through proper business execution techniques and practices.

This online self-paced course presents the fundamentals of labour relations in the federal public sector, including rules and best practices to follow when managing employees. Participants will study the policy and legislative frameworks that govern labour relations and gain a better understanding of the rights, obligations, roles and responsibilities of management, employees and bargaining agents.

This online self-paced course reviews individual rights and responsibilities with respect to language of work and provides an opportunity to practise second language skills at the B and C levels in different workplace situations. Participants will learn about the expected use of official languages in the workplace, and will benefit from practical exercises focused on maintaining their second official language skills in writing and supervisory, meeting and training situations.

This learning path offers four perspectives (self, team, stewardship and imperatives) and serves to empower and equip learners at all levels with the essential skills, knowledge and mindsets needed to develop as a leader at any stage of their career.

This series brings public service executives together for enriching facilitator-led conversations about emerging challenges and other current topics of interest. Participants will reflect upon their experiences as leaders in the public service, converse with other executives, and set goals to apply the knowledge they gain from these discussions to their workplace.

This event recording features a conversation with Rachel Zellars, Ph.D., about embodied leadership and how it is critical to human-centred leadership and supporting transformation in the workplace.

This event recording features David Cory, a master trainer and international expert on the integration of emotional intelligence and leadership development, who taps into concrete, evidence-based models of emotional intelligence competency levels and explains how coaching can support teams in developing these competencies.