Learning catalogue

This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.

This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions.

This event recording explores how the Department of National Defence and the Canadian Armed Forces work with allies, including the North American Aerospace Defense Command (NORAD), to keep Canada and Canadians safe.

This event recording features a discussion with Shelly Bruce, former chief of the Communications Security Establishment, about the future of intelligence and current and past trends impacting the national security environment.

This event recording welcomes the provincial security advisor for the Government of Ontario, who speaks about the role of his office in bridging the gap between federal security efforts and provincial security programs and activities.

This event recording provides an overview of signals intelligence (SIGINT), what it is, how it is used, and its history shaping government action and policy.

This event recording focuses on Human Intelligence (HUMINT), the oldest form of intelligence in the world, and the role it plays in Canada’s national security ecosystem.

This event recording provides an overview of what intelligence is, how it is used in the security community, and its implications for public policy decision-making across the Government of Canada.

This event recording examines the circumstances in which governments must keep secrets and the critical importance of preventing information leaks.

This job aid compiles a list of links to Indigenous-related articles, books, resources and other scholarly research that can be used to expand and build on our current understanding of First Nations, Inuit, and Métis peoples in Canada.

As a real property (RP) specialist, you are responsible for managing federal real property (land, buildings, infrastructure and space) throughout its life cycle, which included planning, acquisition, operations and maintenance, and disposition. Your job is to ensure these assets are used efficiently and effectively in support of program delivery.

This online self-paced course identifies internal and external risks commonly faced by organizations and highlights the importance of differentiating between them. Participants will discover a variety of tools and techniques for successfully identifying risks.