Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Modernizing Public Services for Managers
This course aims to help managers set the conditions for their teams to reflect on what "modern government" means for the public service and to shape their practices in line with the Government of Canada's Digital Ambition. Through a series of self-paced and instructor-facilitated learning modules, participants will take a comprehensive look at the Government of Canada Digital Standards (part of the new Policy on Service and Digital) and learn how to apply them to deliver better products and improved services.
Next session: September 23, 2024 | 2 more dates
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Innovate on Demand episode 6: The Hitchhiker's Guide to the Public Service
In this episode of the Innovate on Demand podcast, co-hosts Natalie Crandall and Valeria Sosa speak with Hero (Heather) Laird, Lead of the Paper Plane Exchange at the Canada School of Public Service, about how work and volunteer experience can contribute to meaningful innovation within the public service.
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Introduction to Product Management in the Public Service
This online self-paced course introduces the key concepts of product management and recommends best practices for creating products in a public service context. Participants will learn about product teams, including the different roles, responsibilities and skillsets of team members, as well as some of the tools available to assist them.
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CSPS Digital Accelerator Program
The program consists of a series of facilitated workshops, meet-ups, and events spread over a 6-month period designed to prototype a human-centred solution to a current business problem. Through a combination of practical interventions, peer learning, coaching and mentoring, participants will develop and apply design, product management, and Agile methods to address and advance a business problem faced by their organization.
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Fundamentals in Innovation: Getting Ready to Innovate
This online self-paced course (1 of 3) defines what innovation is, where it can occur and how it is practised. Participants will learn about the foundational notions of innovation, including how to incorporate innovation into routine work practices and how to pursue innovative ideas in the public service.
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Discover Digital for Executives
This course introduces public service executives to the Government of Canada Digital Standards and examines the impact of new and emerging approaches to doing business in a digital economy. While exploring the impact of digital in a government context, participants will experiment by taking small, yet concrete steps towards creating a digitally enabled work environment within their own organizations.
Next session: September 16, 2024 | 2 more dates
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GC Data Conference 2024: Why Government Is Failing in the Digital Age and How We Can Do Better, with Jennifer Pahlka
This event recording features Jennifer Pahlka, author of Recoding America, who critically examines the gap between policy and implementation in the public service and explores practical strategies for building public service capacity through human-centred approaches.
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The Design Process: Design Research
This online self-paced course outlines the benefits of design research and introduces common methodologies and key considerations for conducting data-driven, user-centric research in the public service context. Participants will learn how to properly formulate design research questions and apply best practices to obtain answers that are evidence-based and derived from reliable user data.