Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsGovernment of the Future Series: Collaborating Externally to Find New Ideas, Expertise and Advice
This event recording explores some of the ways that public servants can access new ideas, expertise and advice through collaboration with other departments and agencies, communities of practice, the public, experts and other external sources.
Hacking Our Way to an Agile Organization
Adopting new perspectives, new ways of doing things and new ways of thinking is a lot like hacking. Guest speaker Tanya Snook will talk about why hacking is important and discuss ways that the public service can start being agile right now, including ways to hack our work, our teams, our organizations and, most importantly, ourselves.
Highlight Video – 2022 Jocelyne Bourgon Visiting Scholar Lecture
This video highlights key moments from the 2022 Jocelyne Bourgon Visiting Scholar Lecture featuring Rachel Zellars, Ph.D., including a discussion on the evolution of the application of merit criteria and its impact on the equitable treatment of different groups of employees, with a focus on Black public servants.
How To Do A 2-Minute Briefing
It is often necessary to brief busy leaders in two minutes or less. This video presents, in two minutes, a simple, effective model that will help you develop to the point strategic briefing in order to help leaders make the best decisions possible for their organizations and for Canadians.
How to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.