Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsContemporary Issues in Canadian Federalism Series: Digital Federalism and Open Government Policies
This event recording explores how the different levels of government can collaborate and learn from each other, as well as the benefits and challenges of the federal structure, as Canada continues its transition towards a digital and open government.
Contemporary Issues in Canadian Federalism Series: The Fundamentals of Fiscal Federalism
This event recording explores the fundamentals of the fiscal relationships between the federal, provincial and territorial governments, and how Canada established the fiscal arrangements currently in place.
Contract Management Practices
This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies.
Next session: May 08, 2024 | 2 more dates
Contributing to a Net-Zero Canada
This online self-paced course introduces Canada's Net-Zero Challenge, while exploring how public servants are critical to supporting this whole-of-society transition. Participants will explore the science underpinning Canada's net-zero emissions target and expand their knowledge of the policies designed to achieve it.
Control the Project Schedule (PMBOK® Guide Sixth Edition)
This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.
Controlling Conflict, Stress and Time in a Customer Service Environment
This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.