Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsHow To Do A 2-Minute Briefing
It is often necessary to brief busy leaders in two minutes or less. This video presents, in two minutes, a simple, effective model that will help you develop to the point strategic briefing in order to help leaders make the best decisions possible for their organizations and for Canadians.
How to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
Implementing the United Nations Declaration on the Rights of Indigenous Peoples and the UN Declaration Act
This event recording features a panel discussion with First Nations, Inuit, and Métis experts as well as senior federal government officials on the UN Declaration and the UN Declaration Act, with a focus on them as a framework for reconciliation.
Inside Out: Policy Changemaking from the Inside
This video, recorded at the Policy Community Conference 2023, features Richard Sharpe, Director of the Black Equity Branch of the Treasury Board Secretariat in the Government of Ontario, who shares his experiences working to establish the Federal Black Employee Caucus.