Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsData Protection Short: Public and Home Wi-Fi Security
This short online self-paced course recommends best practices for maintaining data security when using both public and home Wi-Fi networks. Participants will learn how to distinguish between safe and risky Wi-Fi networks to help maintain data security when using public internet connections.
Data Protection Short: Reporting Data Theft
This short online self-paced course emphasizes the importance of following established reporting procedures when a data breach is suspected. Participants will learn to identify the impact of security breaches and will better understand their own role in reporting data theft.
Dealing with Customer Service Incidents and Complaints
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
Decision-Making in the Federal Government: The Actors and Processes
This job aid provides a high-level overview of the actors, processes and key instruments involved in executive decision-making in the federal government, with a focus on the dynamics between the executive branch (the Prime Minister and Cabinet) and federal organizations.
Define and Sequence Activities (PMBOK® Guide Sixth Edition)
This online self-paced course outlines three of the six processes used to create and execute an effective project completion schedule: Plan Schedule Management, Define Activities, and Sequence Activities. Participants will learn how to identify and place project activities into a logical sequence in order to create a schedule network diagram and a project completion schedule.
Defining a Project Scope and Team
This online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project.
Defining Alternative Solutions to a Problem
This online self-paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem-solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions.
Delivering Client Service with Excellence
This course reviews common client satisfaction factors and provides an opportunity to practice communication techniques with a client-centric lens. Participants will take a learning journey to become more agile and inclusive in their service delivery when responding to client concerns and service issues.