Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
Filter by
Skip to search resultsDelivering Client Service with Excellence
This course reviews common client satisfaction factors and provides an opportunity to practice communication techniques with a client-centric lens. Participants will take a learning journey to become more agile and inclusive in their service delivery when responding to client concerns and service issues.
Delivering Inclusive Client Service
This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients.
Delivering Powerful Messages to Enable Action
This online self-paced course introduces best practices for effectively positioning a message to enable action by the target audience. Participants will learn how to adapt a presentation to suit their target audience and integrate a call to action as part of the story analysis.
Design Thinking for Innovation: Brainstorming and Ideation
This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.
Design Thinking for Innovation: Defining Opportunities
This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Design Thinking for Innovation: Prototyping and Testing
This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.
Design Thinking for Innovation: Stakeholder Engagement
This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.