Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsFireside Chat on Navigating Complexity, with John Hannaford
This video, recorded at the Policy Community Conference 2023, features John Hannaford, Clerk of the Privy Council, who shares his perspective on how the public service can navigate through complexity by focusing on values and ethics, adaptability, innovation and empathy.
Government of Canada Innovation Series: Innovation in Human Resources
This event recording features a discussion with public service leaders and innovators on emerging challenges in human resources, including technological shifts, labour shortages and the ongoing requirement for innovation skills.
How to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
How to Survive as an Executive, Season 1, Episode 3: Leading with Calm and Authenticity, with Valerie Gideon, Ph.D.
In this episode of the How to Survive as an Executive podcast, Valerie Gideon, Ph.D., shares tips and best practices to help balance your personal life with your professional role, including how to manage stress, stay true to your identity and remain open-hearted.
How to Survive as an Executive, Season 2, Episode 4: Navigating Ethical Dilemmas, with Judith Brunet
In this episode of the How to Survive as an Executive podcast, Judith Brunet explains how to navigate the uncertain world of values and ethics, including the value of integrity, transparency and communication when tackling situations and discusses the resources available to support executives.
HR-to-Pay for Managers
This course for managers presents realistic scenarios that explain their managerial responsibilities for respecting HR-to-pay practices and timelines. Participants will learn about the policy instruments, tools and resources in place to help them to make appropriate and informed decisions that lead to employee pay.
Inclusive Hiring Practices for a Diverse Workforce
This online self-paced course presents best practices and staffing strategies for conducting an inclusive and bias-free hiring process. Participants will learn about the importance of a diverse workforce and the impact that unconscious bias and other barriers can have when recruiting new talent.