Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsFacing Challenges as a First-Time Manager
This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss.
Facing Confrontation in Customer Service
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
Facing the Management Challenges of Difficult Behaviour and Diverse Teams
This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.
Federal Basic Emergency Management
This online self-paced course introduces the four basic components of emergency management common to all federal departments and agencies: prevention and mitigation, preparedness, response, and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations.
Financial Statement Analysis for Non-financial Professionals
This online self-paced course covers different methods for analyzing financial statements from the perspective of a non-financial professional. Participants will learn about the role of common financial ratios in analyzing profitability, efficiency, liquidity and solvency, and explore different examples of horizontal analysis and vertical analysis.
Finding Health Equity for First Nations Children
Everyone should have the opportunity to attain their full health potential. Avoidable, unfair or remediable differences in opportunity, whether they be social, economic, demographic or geographic, are a sign of an unacceptable inequity among groups of people.