Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsRapport Building in Customer Service
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
Reaching Efficient Solutions with Computational Thinking
This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions.
Read Me In: Demystifying Security and Intelligence Series - Continental Defence: Keeping Our Borders Safe
This event recording explores how the Department of National Defence and the Canadian Armed Forces work with allies, including the North American Aerospace Defense Command (NORAD), to keep Canada and Canadians safe.