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Skip to search resultsHow to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
Introduction to Change and Complexity - Video 1 of 3
Our organizations are structured to deal with linear, predictable problems, but we are being asked to operate in times that are increasingly complex and unpredictable. We can no longer manage change tightly, but only find ways to adapt in a rapidly changing landscape.
Introduction to Change and Complexity - Video 2 of 3
Our organizations are structured to deal with linear, predictable problems, but we are being asked to operate in times that are increasingly complex and unpredictable. We can no longer manage change tightly, but only find ways to adapt in a rapidly changing landscape.
Introduction to Change and Complexity - Video 3 of 3
Our organizations are structured to deal with linear, predictable problems, but we are being asked to operate in times that are increasingly complex and unpredictable. We can no longer manage change tightly, but only find ways to adapt in a rapidly changing landscape.