Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsA Self-Directed Guide to Understanding Data
This online self-paced course presents a series of activities designed to introduce data concepts and terminology and explore the characteristics of data-driven organizations. Participants will reflect on their personal and organizational data challenges and strategies and discuss changing expectations of Canadians for open government data.
Access to Information and Privacy Fundamentals
This online self-paced course for employees who handle access to information requests provides an overview of the Access to Information Act and the Privacy Act and outlines the steps to follow when receiving a request. By exploring different scenarios, participants will become familiar with the various processes and better understand their roles and responsibilities towards protecting personal information.
Access to Information in the Government of Canada
This course provides an overview of the proper handling of information and privacy requests, detailing the customary roles and responsibilities and how to apply the most common exemptions and exclusions. Participants will learn how to process access to information and privacy (ATIP) requests and provide valid recommendations on the disclosure of information.
Next session: June 03, 2024 | 2 more dates
Achieving Customer-Centric Design with User Personas
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
Achieving Digital Dexterity
This online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity.
Agile Principles and Methodologies
This online self-paced course introduces the most common Agile methodologies and frameworks, including Agile's 4 primary values, 12 principles and 5 phases of its project management model. Participants will explore key activities for managing a project using Agile, such as developing a project charter and a product vision, using appropriate types of contracts, and favouring simple over comprehensive forms of project documentation.
Agile Project Planning
This online self-paced course examines critical planning activities in Agile such as creating personas and wireframing, as well as iterative methodologies for prioritizing project requirements as part of a release plan. Participants will learn about common Agile estimation techniques such as story points, wideband delphi and affinity estimation.
Agile Project Scheduling and Monitoring
This online self-paced course presents Agile's time-management processes for monitoring and tracking progress, as well as key risk management strategies and quality testing frameworks in Agile. Participants will learn about managing projects using Agile project scheduling activities like setting work-in-progress limits and implementing project buffers.
Agile Stakeholder Engagement and Team Development
This online self-paced course offers insights into the characteristics of agile project teams and team leaders, and recommends strategies to help improve team performance and cohesion. Participants will learn about communication tools and developmental mastery models in Agile, as well as the benefits of using facilitation techniques like games to foster collaboration and cooperation.
Analytics Literacy for Business Professionals
This online self-paced course offers techniques for building strong analytics literacy in the workplace and explores the benefits of doing so. Participants will learn about common analytics pitfalls and discover best practices for supporting effective analytics practices in their organization.
Applying Virtual Assistant Technology
This online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace.
Best Practices for Digital Transformation
This online self-paced course presents best practices for managing organizational change by adapting business operations and making them more resilient and flexible in the face of innovation or change. Participants will learn about the important role of leaders in enabling digital transformation and establishing an effective change management strategy.