Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
Filter by
Skip to search resultsAchieving Customer-Centric Design with User Personas
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
Agile Stakeholder Engagement and Team Development
This online self-paced course offers insights into the characteristics of agile project teams and team leaders, and recommends strategies to help improve team performance and cohesion. Participants will learn about communication tools and developmental mastery models in Agile, as well as the benefits of using facilitation techniques like games to foster collaboration and cooperation.
Building a Culture of Design Thinking
This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.
By Design: Using Visuals and Narratives to Build Better Presentations
This course provides instruction on how to use storytelling and design principles to build better presentation decks with PowerPoint, offering practical design tips and different ways to construct a narrative from complex information and data. Participants will learn to identify and respond to audience needs, translate content into appealing visuals, and use simple techniques to maximize the visual impact of their presentation.
CSPS Digital Accelerator Demo Day: Spring 2024
This event will showcase the work undertaken by eight teams from six departments that have completed the recent cycle of the CSPS Digital Accelerator Program, including user-centred solutions that were developed and insights gained along the way.
April 25, 2024, 1:00 pm to 2:30 pm (ET)
Design Thinking for Innovation: Brainstorming and Ideation
This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.
Design Thinking for Innovation: Defining Opportunities
This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Design Thinking for Innovation: Prototyping and Testing
This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.
Design Thinking for Innovation: Stakeholder Engagement
This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.
Exploring Customer Journey Mapping
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
Exploring the Relationship Between UI/UX Design
This online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience.