Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsAccess to Information and Privacy Fundamentals
This online self-paced course for employees who handle access to information requests provides an overview of the Access to Information Act and the Privacy Act and outlines the steps to follow when receiving a request. By exploring different scenarios, participants will become familiar with the various processes and better understand their roles and responsibilities towards protecting personal information.
Access to Information in the Government of Canada
This course provides an overview of the proper handling of information and privacy requests, detailing the customary roles and responsibilities and how to apply the most common exemptions and exclusions. Participants will learn how to process access to information and privacy (ATIP) requests and provide valid recommendations on the disclosure of information.
Next session: July 08, 2024 | 2 more dates
Achieving Customer-Centric Design with User Personas
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
Agile Principles and Methodologies
This online self-paced course introduces the most common Agile methodologies and frameworks, including Agile's 4 primary values, 12 principles and 5 phases of its project management model. Participants will explore key activities for managing a project using Agile, such as developing a project charter and a product vision, using appropriate types of contracts, and favouring simple over comprehensive forms of project documentation.
Agile Project Planning
This online self-paced course examines critical planning activities in Agile such as creating personas and wireframing, as well as iterative methodologies for prioritizing project requirements as part of a release plan. Participants will learn about common Agile estimation techniques such as story points, wideband delphi and affinity estimation.
Agile Project Scheduling and Monitoring
This online self-paced course presents Agile's time-management processes for monitoring and tracking progress, as well as key risk management strategies and quality testing frameworks in Agile. Participants will learn about managing projects using Agile project scheduling activities like setting work-in-progress limits and implementing project buffers.
Applying Virtual Assistant Technology
This online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace.
Big Data Fundamentals
This online self-paced course examines the key characteristics of big data, the types of data it incorporates, the benefits it can provide, and the different ways it can be applied. Participants will explore some of the fundamental security challenges of big data and review best practices for managing big data throughout its information life cycle.
Compliance Short: Cyber Security Part 1
This short online self-paced course examines the human factor in cyber security, its impacts and its risks. Participants will learn about the specific role they play in safeguarding their organization's data and how to employ safe cyber security practices.
Compliance Short: Cyber Security Part 2
This short online self-paced course explores how IT infrastructure can be a source of risk for organizations. Participants will learn about the specific role they play in respecting data security and protecting the integrity of their organization's information.