Managing Unsatisfactory Performance (COR107)

Overview

Delivery method

Virtual classroom

Duration

3 hours

Audience

Managers

Supervisors

Description

Required equipment for virtual courses

To fully participate in the School's virtual courses, you must have a camera and a microphone.

Managers need to be equipped to confidently deal with unsatisfactory employee performance within their teams. This course examines a range of tools, skills and techniques designed to help managers carry out positive employee performance management, including practical options for addressing culpable and non-culpable behaviours. Participants will familiarize themselves with the performance management cycle and learn how to assess performance and conduct performance interviews.

Topics include:

• identifying unsatisfactory performance
• providing effective feedback
• conducting a performance interview
• assessing accountability issues
• applying the performance management decision-making process

Legacy course code: G132