CSPS Digital Accelerator Learning Path (DDN2-PA1)

This article explores the fundamentals of public service delivery in the digital age and emphasizes the importance of embracing client-centred approaches, interdisciplinary collaboration and technological advancements.

This article explores the basics of design thinking and how it can contribute to a more comprehensive understanding of the overall design process.

This online self-paced course introduces the concepts, tools, practices and behaviours that support an Agile culture in the modern workplace. Participants will review the principles that drive agility individually and within teams, in order to encourage and sustain an adaptive culture across the public service.

This online self-paced course introduces the principles of human-centred design and how to create policies, programs, services and tools that are feasible and reflect the needs of real people. Participants will gain a basic awareness of common design concepts and learn how to define and solve problems by researching, designing, prototyping, and testing directly with users.

This online self-paced course outlines the benefits of design research and introduces common methodologies and key considerations for conducting data-driven, user-centric research in the public service context. Participants will learn how to properly formulate design research questions and apply best practices to obtain answers that are evidence-based and derived from reliable user data.

This online self-paced course provides the knowledge needed to run productive, useful, and equitable ideation sessions that will lead to solutions for identified problems.

This online self-paced course presents the steps to take to create and test prototypes effectively.

This online self-paced course presents practical methods for organizing, analyzing and synthesizing qualitative data to identify patterns and trends, validate assumptions, and draw useful insights.

This online self-paced course presents the foundational methods and tools needed to identify and analyze problems that need solving. Participants will learn how to apply these discovery methods in their work and use sound problem framing to set up the next steps in the design process.