Modernizing Public Services for Managers (DDN206)

Product code: DDN206

Upcoming sessions

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June 04, 2024

Virtual

9:00 am to 4:00 pm (ET)


July 16, 2024

Virtual

9:00 am to 4:00 pm (ET)


August 01, 2024

Virtual

9:00 am to 4:00 pm (ET)


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Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

7 hours

Audience

Audience

Managers

 

Description

In response to the increased demand for modernized government services, the public service must adopt new ways of thinking and doing that are more iterative, collaborative and responsive to emerging needs. This course aims to help managers set the conditions for their teams to reflect on what "modern government" means for the public service and to shape their practices in line with the Government of Canada's Digital Ambition. Through a series of self-paced and instructor-facilitated learning modules, participants will take a comprehensive look at the Government of Canada Digital Standards (part of the new Policy on Service and Digital) and learn how to apply them to deliver better products and improved services.

Topics include:

  • enabling a more agile and digital-first working environment
  • exploring the meaning of digital in a government service improvement context
  • identifying barriers to change and the impact of modernization on organizational culture
  • leading teams in new ways and embracing new approaches to doing business
  • exploring the expected behaviours associated with digital management

Notes:

This course includes both self-directed and instructor-facilitated learning modules:

  1. Module 1: Bringing a Digital Mindset into Government (self-paced)
  2. Module 2: Empowering Managers to Deliver on Modernizing Government (instructor-led)
  3. Module 3: Modern Leadership Approaches for Supporting Teams (self-paced/instructor-led)

Legacy course code: I800

Additional upcoming sessions

Date and Time Session code Location Language Available seats
June 04, 2024, 9:00 am to 4:00 pm (ET) DDN206-S-01532-EN Virtual English 9
July 16, 2024, 9:00 am to 4:00 pm (ET) DDN206-S-02526-EN Virtual English 24
August 01, 2024, 9:00 am to 4:00 pm (ET) DDN206-S-02265-EN Virtual English 30
August 15, 2024, 9:00 am to 4:00 pm (ET) DDN206-S-02264-FR Virtual French 28
September 23, 2024, 11:00 am to 6:00 pm (ET) DDN206-S-02266-EN Virtual English 31
September 25, 2024, 9:00 am to 4:00 pm (ET) DDN206-S-02525-EN Virtual English 29
Date modified: 2022-02-07