Building a Culture of Design Thinking (DDN225)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Directors
Executives
Description
Design thinking is a customer-centric approach to business practices that can help organizations to better anticipate the needs of their customers. This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.
Topics include:
- defining the characteristics of design thinking
- maintaining customer focus through empathy
- identifying the five steps of the reframing process
- describing the elements of customer-centric brainstorming
- reviewing best practices for conducting user tests and prototyping
Legacy course code: I605
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