Achieving Customer-Centric Design with User Personas

Product code: DDN228

Available offerings

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Online

Course


Online

Course

About this course

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Managers

Supervisors

 

User personas are detailed descriptions of typical end-users that can assist organizations in focusing on their customers and the products and services they truly want. This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.

Topics include:

  • defining the essential elements of user personas
  • gathering information with user personas
  • understanding customer-centric design
  • making every customer interaction a success

Legacy course code: I610

Date modified: 2022-02-07

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