Turning Social Intelligence into Actionable Insight

Product code: DDN234

Available offerings

To register, you will be prompted to sign in. Prerequist courses are displayed on this page

Online

Course


Online

Course

About this course

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Managers

Supervisors

 

Social intelligence involves converting raw, real-time data into practicable insights that can help improve customer relationships. This online self-paced course explores different ways to monitor social media and highlights how social intelligence can improve organizational performance. Participants will learn best practices for gathering and analyzing social media data, and insightful ways to use social awareness strategies to deliver real business value.

Topics include:

  • defining the business benefits of social intelligence
  • setting up effective social media monitoring
  • identifying the common sources of social media data
  • analyzing social data effectively to uncover real business intelligence
  • applying social intelligence findings strategically

Legacy course code: I524

Date modified: 2022-02-07

Have something to share?