The Design Process: Understanding the Problem (DDN237)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
1.5 hour
Audience
Employees
Description
The first step in the design process is to understand the problem space, which involves exploring the circumstances behind a problem. This online self-paced course presents the foundational methods and tools needed to identify and analyze problems that need solving. Participants will learn how to apply these discovery methods in their work and use sound problem framing to set up the next steps in the design process.
Topics include:
- identifying and framing the problem to be solved
- identifying the real people impacted by the problem
- exploring empathy mapping
- setting boundaries for solutions in a government context
- writing point-of-view problem statements
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