Driving Change: A Playbook of Best Practices for a Digital Transformation (DDN238)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Managers
Supervisors
Description
Making the switch to digital technologies requires taking a close look at core business processes, organizational governance and customer experiences. This online self-paced course assembles a playbook of best practices for digital transformation that focus on the customer, mobilize operational processes and sustain the employee experience during a period of change. Participants will learn about the underlying business models and digital platforms that power digital transformation, along with the leadership capabilities required to make digital transformation a reality.
Topics include:
- focusing digital transformation on the customer experience
- recognizing the operational elements of digital transformation
- supporting business model transformation
- identifying the four major components of implementing digital transformation
