The Design Process: Design Research (DDN244)
Available offerings
To register, you will be prompted to sign in.
Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
2 hours
Audience
Employees
Description
Design research is an important step in the process of developing products and services that meet the needs of their intended users. This online self-paced course outlines the benefits of design research and introduces common methodologies and key considerations for conducting data-driven, user-centric research in the public service context. Participants will learn how to properly formulate design research questions and apply best practices to obtain answers that are evidence-based and derived from reliable user data.
Topics include:
- assessing the benefits of performing design research
- identifying the difference between effective and ineffective design research
- learning how and when to use surveys, interviews, personas, and other research methods to learn more about user preferences
- applying ethical and compliance considerations when planning research
Related products
Introduction to Agile in the Public Service
This online self-paced course introduces the concepts, tools, practices and behaviours that support an Agile culture in the modern workplace. Participants will review the principles that drive agility individually and within teams, in order to encourage and sustain an adaptive culture across the public service.
Introduction to Product Management in the Public Service
This online self-paced course introduces the key concepts of product management and recommends best practices for creating products in a public service context. Participants will learn about product teams, including the different roles, responsibilities and skillsets of team members, as well as some of the tools available to assist them.
The Design Process: Understanding the Problem
This online self-paced course presents the foundational methods and tools needed to identify and analyze problems that need solving. Participants will learn how to apply these discovery methods in their work and use sound problem framing to set up the next steps in the design process.
