The Design Process: Design Research (DDN244)

Product code: DDN244

Available offerings

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

2 hours

Audience

Audience

Employees

 

Description

Design research is an important step in the process of developing products and services that meet the needs of their intended users. This online self-paced course outlines the benefits of design research and introduces common methodologies and key considerations for conducting data-driven, user-centric research in the public service context. Participants will learn how to properly formulate design research questions and apply best practices to obtain answers that are evidence-based and derived from reliable user data.

Topics include:

  • assessing the benefits of performing design research
  • identifying the difference between effective and ineffective design research
  • learning how and when to use surveys, interviews, personas, and other research methods to learn more about user preferences
  • applying ethical and compliance considerations when planning research
Date modified: 2023-01-11