Design Thinking: Starting the Journey (DDN254)

Overview

Delivery method

Online

Duration

Less than 1 hour

Audience

All public servants at all levels

Description

The most effective solutions are devised by properly understanding the problem and then applying human-centred approaches to solving it. This online self-paced course introduces the principles and processes of design thinking, including empathy, problem definition, ideation, prototyping, and user testing. Participants will learn how to apply design thinking methods to help better understand users, develop innovative ideas, and refine solutions through feedback.

Topics include:

• understanding the principles and characteristics of design thinking
• exploring techniques for developing empathy and understanding customer needs
• creating customer personas, journey maps, and problem statements
• applying brainstorming and ideation techniques to generate solutions
• using prototypes and user testing to improve ideas