Getting Started with Design Thinking (DDN254)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
All public servants at all levels
Description
Design thinking is an iterative process for understanding problems and defining solutions through testing and prototyping. This online self-paced course explains how to define problems through design thinking strategies, including how to reframe problems, brainstorm solutions and use prototypes. Participants will discover best practices in user testing and gathering feedback toward enhancing their problem-solving skills.
Topics include:
- identifying the characteristics of design thinking
- recognizing ways to see through the customer's eyes
- identifying the steps for reframing a problem
- describing the elements of customer-centric brainstorming
- discovering best practices when conducting user tests
Date modified: 2025-01-10
