Understanding Government of Canada Services (DDN257)

Overview

Delivery method

Online

Duration

2 hours

Audience

Employees

Description

Government of Canada services give the public access to programs, benefits, and information. This online self-paced course provides an overview of the Government of Canada’s service landscape, including which services are offered, who they serve, and how service delivery supports the government’s mandate. Participants will gain a foundational understanding of public services offered by the Government of Canada, how these services are evolving to meet the changing needs of the digital era, and their own role in service delivery.

Topics include:

• exploring the purpose and definition of service in a government context
• identifying which services are offered and why they exist
• examining current service delivery approaches and digital modernization best practices
• understanding how user-centred design supports effective services and policy outcomes
• creating useable, effective, accessible public services