Key Concepts of ITIL 4 Foundation Service Management (DDN260)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
All public servants at all levels
Description
Understanding value and how it impacts relationships is essential for delivering service offerings of significance. This online self-paced course introduces the various roles, concepts, relationships and definitions of utility and warranty as essential components of service management. Participants will discover the importance of stakeholder value to help them better manage stakeholder relationships.
Topics include:
- defining and understanding value
- comparing various roles of service consumers
- describing stakeholders in terms of value
- comparing services and products
Date modified: 2025-01-10
