Designing People-Centric Digital Services (DDN265)

Overview

Delivery method

Online

Duration

2 hours

Audience

All public servants at all levels

Description

As governments adopt new digital technologies, including artificial intelligence (AI), inclusive and accessible service design is essential to ensuring that no one gets left behind. This online self-paced course introduces inclusive, people-centric approaches for designing digital public services that will improve accessibility, digital inclusion, and public trust. Participants will examine real-world case studies and other practical activities to learn how to apply human-centred design principles and use AI tools that support inclusive and accessible service delivery.

Topics include:

• understanding the principles of inclusive, people-centred design
• examining digital inclusion, accessibility, and equity considerations
• analyzing digital services to identify strengths and gaps in meeting user needs
• applying human-centred design methods to improve service delivery

Notes:

This course draws on content from AI and Digital Transformation in Government, an online course created by the University of Oxford and the United Nations Educational, Scientific and Cultural Organization (UNESCO).

Learners are encouraged to complete the following course before starting DDN265 to familiarize themselves with introductory concepts related to AI, digital transformation and data governance:

• Artificial Intelligence and Digital Transformation in Government (DDN264)

Learners who want to further deepen their digital services skills are encouraged to register for the following course as a follow-up to DDN265:

• Leading Digital Transformation in Government (DDN266)