Fundamentals of Digital Transformation (DDN271)

Overview

Delivery method

Online

Duration

Less than 1 hour

Audience

All public servants at all levels

Description

Digital transformation has the potential to reshape how organizations operate, serve clients, and create value. This online self-paced course introduces the key components of digital transformation, from customer and employee experiences to operations, business models, and digital platforms. Participants will learn about the different dimensions of transformation and how they contribute to organizational change.

Topics include:

• exploring the digital transformation compass
• focusing transformation on customer experience
• examining operational and employee experiences
• considering business model transformation
• assessing digital platform considerations