Data for Impact Series: Enabling Data-Driven Services (DDN3-E16)

Product code: DDN3-E16

Available Session

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September 28, 2023

1:30 pm to 2:30 pm (ET)

Bilingual, with interpretation in both official languages

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1 hour



All public servants at all levels



When used effectively, information and data are valuable assets which help measure progress, identify issues, trends and opportunities, and can enable better decision-making to enhance government service delivery.

This fourth event presents case studies and a demonstration of how data can be used to design and deliver more effective client-centred services. The examples used support Mission 3 of the Data Strategy for the Federal Public Service, which calls for enabling data-driven services.

Participants will explore concrete examples of federal organizations transforming data into strategic assets to optimize their service delivery models, tailor services to the public and deliver results for Canadians. By the end of this event, they will be able to identify ways in which data informs effective service design.

Learn more about the Data for Impact Series hosted by the GC Data Community.



  • Jonathan Rath, Assistant Director, User Centred Design Division, Canada Revenue Agency
  • Kate Poirier, Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada
  • Patrick Venier, Senior Business Analyst, Client Feedback Centre of Expertise, Service Canada


  • Christine Lau, Acting Director, Service Policy, Office of the Chief Information Officer - Treasury Board Secretariat
Date modified: 2023-04-18