Service and Design Method Series: The Service Organization (DDN3-E23)

Product code: DDN3-E23

Available Session

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October 03, 2023


10:30 am to 11:30 am (ET)

English, with interpretation in French

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1 hour



All public servants at all levels



Embark on a journey into the world of service design and innovation with Kate Tarling, the brilliant mind behind The Service Organization, a captivating book that unveils the secrets of successful service design within a government landscape.

In this second event in the series, Kate Tarling, renowned for her expertise in service design, will share firsthand experiences in revolutionizing government services and discuss how to weave diverse perspectives into cohesive designs. She will also speak about the importance of fostering a culture of innovation within service organizations.

Participants will gain valuable strategies for fostering cross-functional collaboration and innovation within service organizations, practical advice on defining, measuring, and achieving service success, and tools and techniques that can improve service design at all levels of government.

Learn more about the Service and Design Method Series.


  • Kate Tarling, Author and Advisor


  • Kent Aitken, Director of Learning Products, Digital Academy, Canada School of Public Service
Date modified: 2023-09-05