Service and Design Method Series: The Service Organization (DDN3-E23)
Available Session
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October 03, 2023
Online
10:30 am to 11:30 am (ET)
English, with interpretation in French
learningevents-evenementsdapprentissage@csps-efpc.gc.ca
Overview
Delivery method
Online
Duration
1 hour
Audience
All public servants at all levels
Description
Embark on a journey into the world of service design and innovation with Kate Tarling, the brilliant mind behind The Service Organization, a captivating book that unveils the secrets of successful service design within a government landscape.
In this second event in the series, Kate Tarling, renowned for her expertise in service design, will share firsthand experiences in revolutionizing government services and discuss how to weave diverse perspectives into cohesive designs. She will also speak about the importance of fostering a culture of innovation within service organizations.
Participants will gain valuable strategies for fostering cross-functional collaboration and innovation within service organizations, practical advice on defining, measuring, and achieving service success, and tools and techniques that can improve service design at all levels of government.
Learn more about the Service and Design Method Series.
Speaker
- Kate Tarling, Author and Advisor
Moderator
- Kent Aitken, Director of Learning Products, Digital Academy, Canada School of Public Service
