Service and Design Method Series: Understanding the Problem (DDN3-E24)
Available Session
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November 01, 2023
Online
1:30 pm to 2:30 pm (ET)
Bilingual, with interpretation in both official languages
learningevents-evenementsdapprentissage@csps-efpc.gc.ca
Overview
Delivery method
Online
Duration
1 Hour
Audience
All public servants at all levels
Description
The first step in the design process is to understand the problem space. Considering the circumstances around a problem and looking at it from various perspectives can lead to effective action and higher-impact solutions.
This third event in the series features David Elliott, a Senior Service Designer from Transport Canada, and Shehrazade Bakarally, a Senior Learning Specialist from the Canada School of Public Service. They will share first-hand experiences using the design process and provide practical guidance on how to explore, identify and frame a problem effectively in a government context.
Participants will learn the benefits of taking time to explore a problem at a deeper level and understand the relevance of different strategies, such as proper planning and evaluation, problem identification and framing.
Learn more about the Service and Design Method Series.
Speakers
- David Elliott, Senior Service Designer, Transport Canada
- Shehrazade Bakarally, Senior Learning Specialist, Canada School of Public Service
Moderator
- Steven Chan, Human-Centered Designer and Program Advisor, Digital Accelerator, Canada School of Public Service
