Service and Design Method Series: Understanding the Problem (DDN3-E24)

Product code: DDN3-E24

Available Session

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November 01, 2023


1:30 pm to 2:30 pm (ET)

Bilingual, with interpretation in both official languages

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1 Hour



All public servants at all levels



The first step in the design process is to understand the problem space. Considering the circumstances around a problem and looking at it from various perspectives can lead to effective action and higher-impact solutions. 

This third event in the series features David Elliott, a Senior Service Designer from Transport Canada, and Shehrazade Bakarally, a Senior Learning Specialist from the Canada School of Public Service. They will share first-hand experiences using the design process and provide practical guidance on how to explore, identify and frame a problem effectively in a government context.

Participants will learn the benefits of taking time to explore a problem at a deeper level and understand the relevance of different strategies, such as proper planning and evaluation, problem identification and framing.

Learn more about the Service and Design Method Series.



  • David Elliott, Senior Service Designer, Transport Canada
  • Shehrazade Bakarally, Senior Learning Specialist, Canada School of Public Service


  • Steven Chan, Human-Centered Designer and Program Advisor, Digital Accelerator, Canada School of Public Service
Date modified: 2023-03-20