The Service and Design Method Series: How to Generate Ideas and Identify Solutions (DDN3-E29)
Available Session
To register, you will be prompted to sign in.
February 01, 2024
Online
1:30 pm to 2:30 pm (ET)
English, with interpretation in French
learningevents-evenementsdapprentissage@csps-efpc.gc.ca
Overview
Delivery method
Online
Duration
1 hour
Audience
All public servants at all levels
Description
The Government of Canada delivers a wide range of services, from issuing passports, to processing taxes and applications for benefits, to funding programs. By following a structured design process, public servants can more accurately define and solve problems, which can result in better service delivery to Canadians, as well as build users’ confidence in the Government of Canada.
This fifth event in the series will outline practical ideation and prioritization techniques that help to prioritize ideas and identify human-centred solutions to improve service delivery.
Participants will learn how the design process can be used to turn ideas into concepts that are desirable, feasible, viable and adaptable in a Government of Canada context.
Learn more about the Service and Design Method Series.
Speaker(s)
- Andee Pittman, Human-Centred Design Lead, Office of the Chief Information Officer, Treasury Board of Canada Secretariat
Moderator
- Natasha Côté-Khan, Senior Human-Centred UX Designer, Public Services and Procurement Canada
