The Service and Design Method Series: How to Generate Ideas and Identify Solutions (DDN3-E29)

Product code: DDN3-E29

Available Session

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February 01, 2024


1:30 pm to 2:30 pm (ET)

English, with interpretation in French

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1 hour



All public servants at all levels



The Government of Canada delivers a wide range of services, from issuing passports, to processing taxes and applications for benefits, to funding programs. By following a structured design process, public servants can more accurately define and solve problems, which can result in better service delivery to Canadians, as well as build users’ confidence in the Government of Canada.

This fifth event in the series will outline practical ideation and prioritization techniques that help to prioritize ideas and identify human-centred solutions to improve service delivery.

Participants will learn how the design process can be used to turn ideas into concepts that are desirable, feasible, viable and adaptable in a Government of Canada context.

Learn more about the Service and Design Method Series.


  • Andee Pittman, Human-Centred Design Lead, Office of the Chief Information Officer, Treasury Board of Canada Secretariat


  • Natasha Côté-Khan, Senior Human-Centred UX Designer, Public Services and Procurement Canada


Date modified: 2023-12-22