The Service and Design Method Series: Prototyping to Design Better Solutions (DDN3-E30)

Product code: DDN3-E30

Available Session

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February 27, 2024


1:30 pm to 2:30 pm (ET)

English, with interpretation in French

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1 hour



All public servants at all levels



Using a structured design process can help to more accurately define and solve problems, which can result in better products or services. Prototype testing allows users to test early versions of a concept, and developers to validate and improve ideas.

This sixth event in the series will demystify the concept of prototyping, its significance, and the critical role it has in the development, testing, and refinement of services, ideas, and products.

Participants will learn how concepts eventually become prototypes and why prototyping is an important part of designing human-centred products, services, and solutions to problems. Additionally, they will gain the knowledge and tools needed to better incorporate prototyping into their work procedures.

Learn more about the Service and Design Method Series


  • Eman El-Fayomi, Director of Service Design, Canadian Digital Service
  • Carolyn Connors, Senior Service Designer, Canadian Digital Service


  • Bahar Mojab, Designer and Program Advisor, Digital Accelerator, Canada School of Public Service
Date modified: 2023-03-20