Service and Design Method Series: User Experience Storytelling (DDN3-E34)

Product code: DDN3-E34

Available Session

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March 20, 2024

Online

10:30 am to 11:30 am (ET)

English, with interpretation in French

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:
learningevents-evenementsdapprentissage@csps-efpc.gc.ca

Overview

Delivery method

Delivery method

Online

Duration

Duration

1 hour

Audience

Audience

All public servants at all levels

 

Description

Incorporating a user experience (UX) perspective and mastering the art of UX storytelling can be a powerful way to gain stakeholder and leadership support.

This final event in the series will showcase the value of user experience storytelling to empower and advocate for user needs while ensuring that business objectives are achieved.

Participants will learn how they can elevate their strategic impact by taking a human-centred approach in their work and discover how this approach can be a catalyst in generating buy-in from stakeholders and leadership.

Learn more about the Service and Design Method Series.

Speakers

  • Ueli Dörig, Manager, Human-Centered Design Office, Public Services and Procurement Canada
  • Lisa Bentivoglio, UX Designer and Team Lead, Human-Centered Design Office (HDO)

Moderator

  • Irene-Ann LaCroix, Program Lead, Digital Accelerator, Canada School of Public Service
Date modified: 2024-02-15