Policy and Service Conference: Delivering Impact Through Collaboration (FON1-E32)
Overview
Delivery method
Hybrid
Duration
2 days (November 13 and 14, 2024)
Audience
All public servants at all levels; open to the general public
Description
Members of the public can register here to participate in the online event.
It's time to reimagine the policy to service continuum. Federal public servants are expected to design and deliver relevant, high-quality, and impactful policies and services for the people and organizations they serve. Achieving this in a complex operating environment with increasing expectations requires adaptability and collaboration across the public service.
This two-day conference focuses on building bridges and strengthening the connections between policy and service design and delivery to support user needs. The event will explore trends and practices for strengthening both policy and service outcomes by seeing them as part of a single system and by adapting to new collaborative ways of working.
Participants will gain a better understanding of the policy-service continuum and will be exposed to opportunities for greater collaboration, real world examples of good service and policy integration, and how to leverage evidence, user-centred design, and multidisciplinary approaches to deliver impactful results.
Program: Policy and Service Conference - Program
Speakers
- Beth Noveck, Professor and Director, Burnes Center for Social Change, Northeastern University
- Alexander Budzier, Fellow in Management Practice in the Field of Information Systems, Saïd Business School, University of Oxford
- Lin Zhu, Executive Director, Institute for Citizen Centred Services
- Jennifer Ditchburn, President and CEO, Institute for Research on Public Policy
- David Eaves, Associate Professor in Digital Government at the University College London Institute for Innovation and Public Purpose
- John Hannaford, Clerk of the Privy Council and Secretary to the Cabinet
