Controlling Conflict, Stress and Time in a Customer Service Environment

Product code: FON503

Available offerings

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Executives

Managers

Supervisors

 

It is important to know how to manage customer interactions effectively when dealing with demanding or unreasonable customers. This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

Topics include:

  • recognizing the warning signs of potential conflict
  • negotiating effectively with customers
  • demonstrating confidence when speaking to a customer
  • managing conflict, stress and time effectively
  • being assertive

Legacy course code: W021

Date modified: 2022-02-07

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