Communicating Risk in Complex Situations (TRN1-E16)

Product code: TRN1-E16


Delivery method

Delivery method




1 hour



All public servants at all levels



Risk communication is the real-time exchange of information, advice and opinions between experts or officials and people at risk during complex situations. Communicating risk responsibly is critical to delivering effective guidance in times of stress.

This event features a panel discussion that will define what risk communication is, discuss why it is important, and explain how to implement it, using concrete steps.

Participants will learn how to be clear, credible and empathetic when communicating risk; how to take concrete actions to mitigate risks; how to identify, assess and mitigate the impacts of risks; and how to monitor both risk and communication efforts.


  • Sheri Hord, Risk Management Consultant
  • Elizabeth Snow, Director General, Integrity and Risk Branch, Immigration, Refugees and Citizenship Canada, Government of Canada
  • Julie Bastarache, Chief Audit Executive, Office of the Auditor General of Canada


  • Karen M. Zarrouki, Manager, Professional Practices, Internal Audit, Internal Audit and Evaluation Bureau. Treasury Board of Canada Secretariat
Date modified: 2023-03-20