Social Media Monitoring in the Government of Canada (TRN1-E19)

Product code: TRN1-E19

Available Session

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January 16, 2024


1:30 pm to 3:00 pm (ET)

Bilingual, with interpretation in both official languages

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:


Delivery method

Delivery method




1.5 hours



All public servants at all levels



Social media is now an integral part of the way the Government of Canada communicates with Canadians, and formally training GC employees about how to use it is the responsibility of all organizations. As federal communications policies require communications branches to understand the public environment, many of them are now engaged in social media monitoring―the systematic mining and analysis of social media content―as part of their social media activities.

This informative event features Carly Dybka, a recent participant in the Public Servant-in-Residence Initiative, who will share key findings from her doctorate dissertation research at Carleton University into the type of social media monitoring happening throughout the federal government and the beliefs and logics driving this type of work.

Participants will learn about the opportunities, requirements and challenges of social media monitoring in the Government of Canada, as well as important related ethical and privacy considerations.


  • Carly Dybka, Director, Employee Communications and Digital, Creative and Language Services, Department of Justice Canada


  • Teilhard Gentillon, Team leader, Social media, Department of Canadian Heritage



Date modified: 2023-03-20