Keeping Business Calls Professional (TRN111)

Overview

Delivery method

Online

Duration

Less than 1 hour

Audience

Employees

Managers

Supervisors

Description

In business, the telephone is one of the oldest and most important communication tools. This online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.

Topics include:

• applying best practices when making and receiving telephone calls
• recording voicemail greetings
• leaving voicemail messages

Legacy course code: C056