Navigating Challenging Situations with Diplomacy and Tact (TRN113)
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Managers
Supervisors
Description
This course has been archived on October 31, 2024. Alternatively, the Briefing skills learning path may be of interest to you.
Working through difficult or unpleasant situations often requires tact, empathy and patience. This online self-paced course presents strategies for navigating through challenging work relationships, including how to approach sensitive issues and identify different warning signs and behaviours. Participants will learn how to write constructive, tactful emails that can help to de-escalate challenging situations in the workplace.
Topics include:
- working through difficult situations
- composing sensitive emails with tact and diplomacy
- dealing with angry or manipulative individuals
- tactfully correcting a boss or client
- maintaining positive work relationships
Legacy course code: C058
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