Navigating Challenging Situations with Diplomacy and Tact (TRN113)

Product code: TRN113

Available offerings

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Managers

Supervisors

 

Description

Working through difficult or unpleasant situations often requires tact, empathy and patience. This online self-paced course presents strategies for navigating through challenging work relationships, including how to approach sensitive issues and identify different warning signs and behaviours. Participants will learn how to write constructive, tactful emails that can help to de-escalate challenging situations in the workplace.

Topics include:

  • working through difficult situations
  • composing sensitive emails with tact and diplomacy
  • dealing with angry or manipulative individuals
  • tactfully correcting a boss or client
  • maintaining positive work relationships

Legacy course code: C058

Date modified: 2022-02-07