Using Active Listening in Workplace Situations (TRN116)
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Managers
Supervisors
Description
This course has been archived.
Listening attentively is a skill that has many advantages. This online self-paced course explores the benefits of using active listening skills in different workplace situations. Participants will learn how to ask for clarity with tact, check that they have properly understood what was said, and prompt speakers to elaborate when clarity is needed.
Topics include:
- demonstrating attentive listening
- encouraging speakers to elaborate
- ensuring a proper understanding of what was said
- engaging with highly emotional or evasive speakers
Legacy course code: C064
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