Using Active Listening in Workplace Situations (TRN116)

Product code: TRN116

Available offerings

To register, you will be prompted to sign in.

Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Managers

Supervisors

 

Description

Listening attentively is a skill that has many advantages. This online self-paced course explores the benefits of using active listening skills in different workplace situations. Participants will learn how to ask for clarity with tact, check that they have properly understood what was said, and prompt speakers to elaborate when clarity is needed.

Topics include:

  • demonstrating attentive listening
  • encouraging speakers to elaborate
  • ensuring a proper understanding of what was said
  • engaging with highly emotional or evasive speakers

Legacy course code: C064

Date modified: 2022-02-07