Trust Building Through Effective Communication
Available offerings
To register, you will be prompted to sign in. Prerequist courses are displayed on this page
Online
Course
English
Online
Course
French
About this course
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Successful teams are built on effective communication and trust. This online self-paced course revisits communication techniques through the lens of trust building, exploring the importance of clear intention, the benefits of knowing your audience, and the influence of body language, vocal tone and emotion. Participants will have an opportunity to improve their communication skills and learn how to create a climate of trust through their interpersonal communications.
Topics include:
- clarifying your message's intended meaning
- delivering a message effectively by knowing your audience
- understanding the influence of body language, vocal tone and emotion in communication
Legacy course code: C074
Related products
Preparing and Implementing a Business Plan
This online self-paced course outlines what a business plan is and how to develop one from idea to implementation, including how to measure, monitor and assess its effectiveness. Participants will examine the components of a business plan, learn how to carry out internal and external analyses, and review the activities involved in coordinating the plan's implementation.
1 hour or less
Running Meetings in Better Directions
This online self-paced course demonstrates how to be a more effective meeting leader and fulfill key responsibilities at each stage of a business meeting, including setting objectives, using proper tone, summarizing what was said, and avoiding losing focus. Participants will learn how to conduct productive meetings where invitees feel grateful and satisfied that they attended.
1 hour or less
Writing Briefing Notes
This online self-paced course introduces a four-step process to writing an effective briefing note: plan, research, draft and review. Participants will learn how to use this approach to prepare clear, concise and strategic briefing notes that are in line with their communication goals.
1 hour or less
