Trust Building Through Effective Communication
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Successful teams are built on effective communication and trust. This online self-paced course revisits communication techniques through the lens of trust building, exploring the importance of clear intention, the benefits of knowing your audience, and the influence of body language, vocal tone and emotion. Participants will have an opportunity to improve their communication skills and learn how to create a climate of trust through their interpersonal communications.
Topics include:
- clarifying your message's intended meaning
- delivering a message effectively by knowing your audience
- understanding the influence of body language, vocal tone and emotion in communication
Legacy course code: C074
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