Introduction to Negotiation (TRN140)

Overview

Delivery method

Online

Duration

1.5 hours

Audience

Employees

Description

Negotiating with colleagues and clients is a learnable skill that can be used in a wide variety of professional scenarios. This online self-paced course describes the roles of psychology, communication and empathy in the negotiation process, introduces strategies and techniques for success, and suggests tips on preparing for and closing a negotiation. Participants will learn about the types of negotiations they might encounter as part of their job and will be prompted to reflect on their own abilities as an effective negotiator.

Topics include:

• understanding the role of personality traits and emotions in negotiation
• practising active and empathic listening for better communication
• applying key concepts and negotiation strategies in different contexts
• preparing effectively before a negotiation (doing your homework)
• taking the steps needed to close a deal