How to Manage Difficult Conversations (TRN145)
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Executives
Managers
Supervisors
This course has been archived. Alternatively, the following related courses may be of interest to you:
With the right preparation and mindset, difficult conversations with direct reports, colleagues or managers can be managed more easily. This online self-paced course outlines a four-step preparation process for a difficult conversation that helps set the right mindset, build confidence, keep the conversation constructive and target the best possible outcome. Participants will review recommended guidelines on when and where to initiate a difficult conversation and on ways to manage the associated stress.
Topics include:
- identifying the four steps for managing stress
- preparing for a difficult conversation
- analyzing emotions when preparing for a difficult conversation
- identifying goals and planning a difficult conversation
Legacy course code: W009
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