How to Manage Difficult Conversations

Product code: TRN145

Available offerings

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Employees

Executives

Managers

Supervisors

 

With the right preparation and mindset, difficult conversations with direct reports, colleagues or managers can be managed more easily. This online self-paced course outlines a four-step preparation process for a difficult conversation that helps set the right mindset, build confidence, keep the conversation constructive and target the best possible outcome. Participants will review recommended guidelines on when and where to initiate a difficult conversation and on ways to manage the associated stress.

Topics include:

  • identifying the four steps for managing stress
  • preparing for a difficult conversation
  • analyzing emotions when preparing for a difficult conversation
  • identifying goals and planning a difficult conversation

Legacy course code: W009

Date modified: 2022-02-07

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