Becoming a Better Listener (TRN157)

Overview

Delivery method

Online

Duration

Less than 1 hour

Audience

Managers

Supervisors

Employees

Description

Listening is an important communication skill, yet it is often overlooked in the workplace. This online self-paced course presents best practices for developing stronger listening skills to better understand others and improve collaboration. Participants will learn practical strategies to help maintain their focus, listen actively, and build trust through better listening.

Topics include:

• learning simple practices for more focused and committed listening
• building trust and understanding how to use active listening
• identifying the different types of listening and when to use them