Making the Most of Difficult Conversations (TRN158)

Product code: TRN158

Available offerings

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Managers

Supervisors

Employees

 

Description

Having difficult conversations can be emotional and stressful, and can strain relationships and escalate tensions when not handled well. This online self-paced course offers helpful approaches for handling difficult discussions with confidence and composure, and for treating them as a constructive part of any workplace relationship. Participants will learn how to navigate tough conversations, better manage their emotions, and communicate with empathy.

Topics include:

  • preparing for difficult conversations
  • managing emotions to prevent difficult conversations from escalating
  • exploring strategies for handling difficult conversations effectively
  • reviewing techniques for concluding difficult conversations in a positive and constructive manner
Date modified: 2024-12-12