Making the Most of Difficult Conversations (TRN158)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Managers
Supervisors
Employees
Description
Having difficult conversations can be emotional and stressful, and can strain relationships and escalate tensions when not handled well. This online self-paced course offers helpful approaches for handling difficult discussions with confidence and composure, and for treating them as a constructive part of any workplace relationship. Participants will learn how to navigate tough conversations, better manage their emotions, and communicate with empathy.
Topics include:
- preparing for difficult conversations
- managing emotions to prevent difficult conversations from escalating
- exploring strategies for handling difficult conversations effectively
- reviewing techniques for concluding difficult conversations in a positive and constructive manner